Shipping
We prepare your order as soon as payment is confirmed. When we hand it over to the courier we send you the tracking number and the courier’s details by email.
Destinations
- We ship to the whole of Spain and to the other European Union countries. Before you pay you will see the exact shipping cost to your address.
- Canary Islands, Ceuta and Melilla: these shipments are invoiced without VAT. Customs or the courier may charge the recipient import taxes (such as IGIC) and clearance fees, which are not included in our price.
Very heavy or bulky batteries are shipped on a pallet by freight carrier.
Shipping costs
Shipping costs depend on the destination, the weight of the battery and the service chosen, and include handling and packaging. You can see them in the cart, before you pay. Some payment methods may carry a surcharge, which is also shown before you confirm the order (more information in Secure payment).
Receiving your order and delivery issues
Check the parcel when it arrives. If you see any sign of impact or damage, write it on the courier’s delivery note and let us know within 24 hours; for pallet shipments, the deadline for reporting transport damage is also 24 hours.
Returns
If you are a consumer, you have 14 calendar days from receiving your order to withdraw from the purchase, without giving any reason. The battery must be unused and not installed, complete and in its original packaging. Opening the box to look at it does not count as use.
How to return it
- Collection from your address (orders sent by parcel service to mainland Spain or Portugal): let us know and we collect it. The cost of the collection equals the shipping you paid and is deducted from the refund, so you get the full price of the battery back without paying anything up front.
- Sending it yourself (any destination): send it to the address we give you and we refund the price of the battery and the shipping you paid. This is the only option for the Balearic Islands, other countries and pallet orders.
Refund
We refund you using the same payment method (by bank transfer if you paid cash on delivery) within 14 days of receiving the returned battery and checking its condition. If it arrives used or installed its price is not refunded, and if it arrives without its original box we deduct its loss of value, up to 50 %.
Faulty batteries or shipping errors
Let us know as soon as you notice: we will tell you how to send it for inspection and, if the fault or error is confirmed, we replace it with a new one. The full conditions are in section 8 of the Terms and conditions.
Any questions? Email us at info@kronotech.es, call us on (Mon–Fri 10:00–13:30 y 16:30–18:00) or use the contact form.